All Systems Operational

About This Site

Welcome to Predoc’s status page! This page provides real-time visibility into the status of our platform and APIs, including any ongoing incidents, scheduled maintenance, and service disruptions.

We share timely updates here as we investigate and resolve issues, and will continue providing updates until they are fully resolved. If you are experiencing an issue that is not listed, please reach out to our support team at support@predoc.ai or integrators@predoc.ai.

Uptime over the past 90 days. View historical uptime.
Partner API Operational
Partner API – Production Operational
Partner API – Sandbox Operational
Platform (Web Application) Operational
Patient & Request Management Operational
Patient List & Navigation Operational
Data Retrieval – Provider Records Operational
Data Retrieval – HIE Operational
Data Retrieval – Medications Operational
Data Retrieval – Facesheets Operational
User & Access Management Operational
Document Uploads Operational
Reporting & Exports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Facesheet Delivery Issues
Resolved - The issue affecting HIE facesheet processing has been resolved.

All outstanding facesheet requests have been successfully backfilled and processed. HIE facesheets are now processing normally, and the service has returned to normal operation.

Thank you for your patience while we worked to resolve this issue.
Aug 28, 19:54 EDT
Identified - We have identified the cause of the issue affecting HIE facesheet analysis. HIE facesheet requests are currently experiencing processing delays and are accumulating in a queue.

The issue affects HIE facesheets only. Provider facesheets and previously completed requests remain unaffected, and no data has been lost, corrupted, or exposed.

Our engineering team is implementing and testing a resolution. We will provide another update as soon as more information becomes available.
Aug 28, 14:35 EDT
Update - We have identified that provider facesheets are processing normally and remain unaffected. The issue is limited to HIE facesheets, which may experience delays in analysis turnaround times.

Our engineering team is actively investigating the issue and testing a resolution. Existing data and previous submissions remain secure and unaffected. We will provide another update as soon as more information becomes available.
Aug 28, 14:29 EDT
Investigating - We are investigating an issue causing delays in receiving facesheet analysis results. Our engineering team is actively working to identify the root cause and restore normal processing as quickly as possible.

Existing data and previous submissions remain secure and unaffected. We will provide another update once more information is available.
Aug 28, 13:42 EDT
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